Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our Service:

Personal Information

• •Account Information: Name, email address, phone number, and password when you register
• •Profile Information: Trading preferences, risk tolerance, and market interests
• •Payment Information: Billing details and transaction history (processed securely by our payment providers)
• •Communication: Emails, support tickets, and chat messages you send us

Usage Information

• •Log Data: IP address, browser type, pages visited, time spent, and referring pages
• •Device Information: Device type, operating system, and unique device identifiers
• •Feature Usage: Which tools and features you use, signals viewed, and settings configured

Market Data

• •Watchlists: Instruments you add to your watchlists
• •Broker Connections: API tokens and connection details (encrypted at rest)
• •Paper Trading: Simulated positions and performance for paper trading accounts

2. How We Use Your Information

We use the information we collect for the following purposes:

• •Service Provision: To provide, maintain, and improve our platform and services
• •Personalization: To customize your experience based on your preferences and trading interests
• •Communication: To send service updates, respond to inquiries, and provide customer support
• •Analytics: To understand how users interact with our platform and improve functionality
• •Security: To detect and prevent fraud, abuse, and security threats
• •Legal Compliance: To comply with applicable laws and regulations

3. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• •Essential Cookies: Required for the Service to function (e.g., authentication, security)
• •Preference Cookies: Remember your settings and preferences (e.g., language, theme)
• •Analytics Cookies: Help us understand how visitors interact with our website
• •Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Service.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• •Service Providers: With trusted third parties who assist us in operating our Service (e.g., hosting, analytics, payment processing)
• •Legal Requirements: When required by law, court order, or governmental authority
• •Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• •Consent: With your explicit consent for specific purposes

All third-party service providers are bound by confidentiality obligations and contractually prohibited from using your information for any purpose other than providing services to us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• •Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
• •Access Controls: Role-based access and multi-factor authentication
• •Regular Audits: Security assessments and penetration testing
• •Monitoring: 24/7 security monitoring and incident response procedures

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• •Account information: Retained until you delete your account or request deletion
• •Transaction records: Retained for 7 years as required by Indian law
• •Usage logs: Retained for 90 days, then anonymized or deleted
• •Marketing data: Retained until you opt out or delete your account

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• •Access: Request a copy of your personal data
• •Correction: Request correction of inaccurate or incomplete data
• •Deletion: Request deletion of your personal data (subject to legal retention requirements)
• •Portability: Request transfer of your data to another service
• •Objection: Object to processing of your data for certain purposes
• •Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@signalix.ai. We will respond to your request within 30 days.

8. Third-Party Services

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

Our platform integrates with SEBI-registered brokers for order execution. Your use of broker services is subject to their respective privacy policies and terms of service.

9. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India where our servers or service providers are located. We ensure appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable data protection laws.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice through email or a prominent banner on our website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: